Privacy Policy - Aquaterra Energy

Privacy Policy

Introduction

This Privacy Notice will help you to understand what data we collect from you, why and what we do with it. It will explain how we store and use your personal information when you use or interact with our website, or where we otherwise obtain or collect your personal information. This Privacy Notice applies to all services offered by us, except where otherwise noted.

This statement also explains how we protect any personal data we obtain directly or passively from you or which we obtain indirectly from other sources.

We have done our best to present the information in this policy in clear and plain language, and we have structured it in a way to allow you to quickly find the information that is most important to you.

We reserve the right to change our privacy statement from time to time.  We will update the Privacy Policy page content and last modified date on our website.  This privacy statement was last modified 23rd May 2018.

Privacy Statement

We are committed to keeping your personal data safe and to ensuring the integrity and security of any personal data we may process.

You should read this privacy notice very carefully as it contains important information on the way in which we will process your personal data, in particular:

  • The personal information we collect about you
  • Our legal bases for processing your personal information
  • What we do with your personal information
  • Who your personal information may be shared with
  • Your rights as a data subject under the Data Protection regulation

If you have any questions about this Privacy Policy, please contact our Data Protection Officer, Steve Waysteveway@aquaterraenergy.com / +44 (0) 1603 788233.

Who are we?

Aquaterra Energy Limited is a company incorporated and registered in England with company number 05522539. Aquaterra is the controller of personal data relating to individuals within its client firms and prospective client firms for the purposes of providing products and services, relationship management, marketing and business development.

Our legal basis for processing your personal data

We may rely on a number of legal basis for collecting and further processing your personal data, which are:

  • Contractual Necessity
  • Legal Obligation
  • Legitimate Interest
  • Consent

For more information on our legal basis please click here.

Your rights as a data subject

As a data subject you can exercise certain rights in relation to the processing of your personal data, under the relevant data protection regulation. If you want more information about your rights you can find it here.

Personal information we collect or obtain about you

We collect personal data relating to you and your use of our services from a variety of sources. These are detailed below.  Further sections of this Privacy Policy then describe what we do with this information.

Information gained directly from you

We will collect personal data, such as your name, designation, business address, business and personal telephone numbers, business and personal email addresses via: Meetings, telephone calls and conversations, from business cards, when entering into a contract for our products and services, from emails, when submitting an enquiry via our website and from cookies when using our websites.

We may also collect your personal data, which is gained indirectly or passively, such as:

  • Service data - personal data that are provided in the course of the use of our services
  • Enquiry data - information contained in any enquiry you submit to us regarding our services
  • Correspondence data - information contained in or relating to any communication that we have with you
  • Third party data – publically available sources and third parties

We have CCTVs in place that will collect personal data in the form of image. We will do this in order to ensure staff safety and to capture footage of any security incidents that might occur in the premises or the surrounding area. In all locations, signs are in place to notify you that CCTV is in operation and will provide you with details of who to contact for further information.

Learn more here

Cookies and Similar Technology

We use various technology to collect and store information about you when you use our website, including the use of cookies (what are cookies?) to identify your browser or device .  In particular, we use Google Analytics, which is a product that helps us analyse the traffic to our website.

Other websites

Our website may contain links to other websites which are outside its control and are not covered by this privacy statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours. You must contact them to determine their Privacy Notice.

Our legal basis for processing your personal data

We may rely on a number of legal bases for collecting and further processing your personal data, which are:

  • Contractual Necessity
  • Legal Obligation
  • Legitimate Interest
  • Consent

Contractual Necessity

We collect personal information about you when you request our products or services.   We will ask you to provide some information about yourself.

We will also collect personal data for the purposes of the performance of a contract with you, such as:

  • Providing you with our products
  • Providing you with access and use of our services
  • Administering your account with us
  • Communicating with you about our products and services

Legal Obligation

We may also process your personal information to allow us to comply with certain legal obligations to which we are subject.   We will also work co-operatively with the national data protection authority, the ICO (in the UK), in relation to any data protection matters.

Legitimate Interest

We may use your personal data for our legitimate business interests, whilst carefully considering and balancing any potential impact on you and your rights as a data subject under the relevant data protection regulation.

This may include processing your personal data to allow us to provide the best services and customer experience and to ensure our service remains relevant and tailored to your needs.

We will always ensure that our legitimate interests will never override your rights and freedoms under the data protection regulation.

As an example, we may rely on our legitimate interest to process your personal data for the following purposes:

  • For Direct Marketing, relating to products and services that are compatible with the original purpose for which we originally gained the information
  • To communicate with you, including newsletters and marketing materials
  • To communicate important updates about our products or services, which we think may be of interest to you
  • For evidential purposes to effectively manage and maintain records of our relationships/communications with you
  • For business development related activity such as contacting you by telephone or email to arrange meetings with our experts in relation to work or knowledge sharing
  • To enhance, modify, personalise or otherwise improve our services and communications for the benefit of you
  • To determine the effectiveness of promotional campaigns to inform marketing strategy

In addition, we may use legitimate interests to perform statistical and other analysis on the personal data we collect, to help us understand and improve on how people use our products or services.

Please note, you have the right to object to the processing for which we rely on legitimate interest as the legal basis.  You can do so, and update you marketing preferences by contacting our Data Protection Officer, Steve Way

How will we use your personal data?

We will only process your data where we have a legal basis to do so. We use data collected to communicate with you and to offer you our products or services. We may use your data to improve or maintain the services we offer to you. We will never share your data with any other third party, other than those stated in this policy, nor use your data for any other purpose, unless we firstly gain your explicit consent to do so.

You have the right to restrict the processing of your personal data (your rights). You have ability to choose which promotional communications you wish to receive and how you would like to receive them.  To manage your subscriptions or contact details, please click here.

Who we share your data with

We may share information outside of the EU (i.e. with our offices in Norway and Cairo).  Where appropriate, we will get further concent for the transfer of such data from you. When sharing information with this third countries we ensure adequate protection for the transfer of personal data via encryption and 2-factor authentication.

Occasionally we might share CCTV footage with the police if requested to do so.

We do not sell your personal data or other information to any third-party.

Your rights as a data subject

As a data subject, you can exercise certain rights in relation to the processing of your personal data, under the relevant data protection regulation.  Further detail can be found here.

Retention period

We will only keep your personal data for as long as necessary for the purposes for which it was gained.  We will review the personal data we hold on you in line with our retention policy, to check for accuracy and relevancy and to ensure we continue to have a legal basis for processing. If the personal data is no longer necessary, or where we no longer have the legal basis for processing we will delete or fully anonymise the data we hold on you, in line with our Data Protection Policy. If your data becomes inaccurate, we will update it accordingly.

Security and Confidentiality

We are committed to transparency, ensuring that your privacy is protected and that your data is used and retained fairly, transparently and in compliance with the data protection regulation.

We will make sure that we have appropriate technical and organisational measures in place to keep your personal data secure and to protect against accidental or unlawful destruction, loss alteration, disclosure or access.  We will provide a level of security appropriate to the risk presented by the nature of the processing we do.

Data Protection Officer

Our Data Protection Officer contact details are:

Steve Way
Innovation House, Alkmaar Way
Norwich NR6 6BF
steveway@aquaterraenergy.com
+44 (0) 1603 788233

If you have any queries or request concerning this privacy notice or your personal information or how we process it, please contact us via the Data Protection Officer as detailed above, or at:

Steve Way
Innovation House, Alkmaar Way
Norwich NR6 6BF
steveway@aquaterraenergy.com
+44 (0) 1603 788233

Complaints

We will be more than happy to help should you have any complaints about the processing of your personal data. You have the right to lodge a complaint with the Supervisory Authority, the Information Commissioner Office (ICO), who are the national authority responsible for the protection of personal data.

A complaint can be made to the ICO via their website or through their helpline (0303 123 1113).